Quality Assurance

Preface:
Bagby Electric of Virginia, Inc. strives to provide each and every customer with a completed project that meets all their needs. Whether they are related to timely completion, meet budget requirements, protect the safety and security of their facility and all personnel involved, as well as giving the customer a quality end product that they can be assured will continue to function as it was designed. The following pages will describe our philosophy of ensuring you receive a finished product that meets their needs and assures them of its proper installation and continued function.

Philosophy:
In order to properly and successfully perform a project, it is our philosophy that it all begins with the bid and its associated documents. The bid team must understand what is expected and needed to complete the project and assure the quality of the work. As a company we strive to understand from the bid process not only the scope of the work but more importantly the specifications as a whole. Ultimately, it is this understanding that will start the project out headed toward success rather than failure. Since at this time there are currently no drawings or specifications of the upcoming work, we will focus on how quality management has worked to meet the unique demands of other projects and relate that to this project.

Project Specific QA/QC:
The challenge of this project is that the scope of the work and the specifications will not be 100% known until work is started. We are fortunate to have personnel whom have been in this situation previously and been directly involved and responsible for providing procedures to create a project specific QA/QC program. The background of that project is this:

• An eventual $20+ million industrial electrical project, bid based upon 20% drawings and specifications,
• A target price was established with the engineering firm working toward a 100% drawing/spec set. As revisions were available, the Site Estimator would price the changes and ensure the revised drawings were issued to the appropriate Field Supervisor and Site Superintendent,
• The project consisted of high voltage switchgear and their feeds out to two separate medium voltage electric rooms on opposite ends of the building as well as all of the associate panels and equipment and their feeds.
• A substantial system of low voltage communication and control wiring including but not limited to Asi-Bus, profibus, fiber optic, Category 5 and 6 data cabling, multi-conductor control cabling and fire alarm/BMS cabling.

In using the experiences from the above project, we will begin the quality management program for you by creating a QA/QC start-up team comprised of a QA/QC Manager, the Site Project Manager and the Site Estimator. As more information becomes available about the scope of the work and specifications, this team will be modified as needed. However, the original team will remain throughout the duration of the project. The responsibilities of the QA/QC Start-up team will be the following:

1. Determine and document the requirements of the project for procurement, installation, termination, testing and commissioning of systems incorporated within the scope of Bagby Electric of Virginia.
2. Determine the appropriate Field Supervision that will help ensure the work is completed in compliance with the requirements of the Owner and/or Customer.
3. Determine a clear process for the continual inspection of the work as well as the quality, qualifications and production of all project personnel.
4. Create an open dialogue with the appropriate Owner and Customer Quality Management personnel.
5. Transmit expectations and procedures related to the Quality Management Program to Bagby Electric of Virginia’s field personnel.

As design of the systems and specification of the project progress, the QA/QC Manager will work in conjunction with Project Management and Estimation to design appropriate testing and inspection forms for Field Supervision as well as the QA/QC Team to document the satisfactory completion of the systems. An Organizational Chart of these systems will be used to ensure each section has been properly installed as well as inspected. As inspection reports and testing reports are completed, each will be scanned into an appropriate electronic folder related to the Organizational Chart or System Hierarchy. At a minimum, during the Project Closeout phase, the Customer will be given these reports electronically on a compact disc for their records as well as transmittal to the Owner.

During the course of the Project, the QA/QC Team will determine field personnel with the appropriate qualifications and abilities to perform the inspections and testing. Typically, the individuals selected will be referred by their direct Field Supervisor or have been pre-determined by the Project Management Team because of their past performance on similar projects. In a timely manner, but at a minimum of daily, the QA/QC Team will turn in to the QA/QC Manager all documentation of systems tested and/or commissioned. The QA/QC Manager will then scan and properly store all documentation for transmittal to the appropriate Customer representative. During the initial dialogue with the Owner and/or Customer, it will be determined whether this documentation will be transmitted as it is completed, as the system involved is completed or as the Project as a whole is completed. As an additional note, the QA/QC Team will eventually become, in all or part, of any Owner/Customer required Commissioning Team.

Corrective Actions:
In the event of any deficiencies in the quality of the work or testing failures, the QA/QC Team will immediately contact the Field Supervision responsible for the original installation. It will then be that Supervisor’s responsibility to research and/or repair the deficient work for a re-inspection by the QA/QC Team. Any deficiencies and their subsequent repair will be documented and included with the appropriate file in order to collect a complete and comprehensive report on each part of the system.

Conclusion:
Any efficient and effective Quality Management Program begins with communication and involves a quick and decisive ability to be fluid with the progress of the Project as a whole. Bagby Electric of Virginia, Inc. has the ability and experience involved in such a program. The team we will be providing you is not only experienced in projects like the one described above but more importantly with customers needing professional workmanship, management and quality from beginning to the end of projects. Our reputation with large global customers possessing substantial data related facilities shows our commitment to assuring quality with our work. This project will be no different and our commitment to our customers is that we will provide them with a top quality electrical performance and end product.